Return policy.It is a very unsanitary practice for a sex toy store to allow returns or exchanges of it's products. Anything that is returned to us is thrown in the garbage, we never re-sell a returned item, even if the customer claimed it's never been opened.
Many of these products are not hermetically sealed and it's impossible to know if they have been used or not. For these reasons, we do not allow returns or exchanges. Additionally, it is against health regulations to allow exchanges of personal items of this nature and we follow these regulations for the health and safety of our customers.
All of the measurements are listed in the product description. If you are unsure of the size, get a tape measure to visualize the size of an item in your hand. We can't accept returns because products are too big, we do list the measurements so you will know the size.
Defective items.In the case of a manufacturers defect, we will gladly honor the 90 day manufacturer's warranty by replacing or refunding a defective product. Make sure to test all battery operated sex toys before using them. Make sure to keep the packaging materials and the original shipping box until you are sure the product works. The manufacturer warranty does not cover used products.
The manufacturer will only provide warranty replacement if the order invoice and the original packaging are included with the return. In the event of a defect please email here and include the name of the product, the order number and a brief explanation of what is wrong. We will respond with the return address and further instructions.
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To order over the phone: 856-382-0628