Privacy Policy
Your privacy is of the utmost importance to us. It is your right to know the
terms and conditions surrounding the use of your personal information on our website.
When you place an order, we will ask for your name, email address, phone number and billing/shipping address. This information is only for the billing and shipping process.
We require the correct billing address to be entered in the "billing address" field on the checkout page. This is for address verification purposes only. We cannot process a transaction that does match the credit card holder's address.
An order confirmation will be automatically emailed to you once the order is complete. We do not email any other materials not regarding your order.
If you do not see the order confirmation email, please check your bulk/spam bin as sometimes the email may be filtered by email providers.
We never phone you, we will return your call only if you call us and leave a message specifically requesting us to call you back.
If we need to contact you, we will contact you via email. To assure proper communication, please be sure that the email address you supply is correct in the case that we need to contact you regarding your order.
Your personal information is
never sold, rented or released to any third party that is not involved in the transaction and delivery process. We do
NOT send flyers, promotional offers or newsletters to your mailing address or to your e-mail address. Your credit card is billed by "Legend Sales 856-382-0628 " for your privacy.
Credit Card Information
Your credit card is processed immediately, we do not store credit card numbers. You will know immediately if your transaction was declined or approved. After processing, you will be shown a transaction receipt, please print or save the receipt for your records.
Your credit card statement will be billed by:
"Legend Sales 856-382-0628 "
TheAdultToyShoppe.com
Learn more about the team behind the scenes of TheAdultToyShoppe.com and the business model, experience and ethics of the parent company, Legend Sales on the
About Us page.
Your Security - How We Protect You
When you place an order online, your personal information and credit card information are encrypted using high-grade up to 256-bit SSL encryption before being sent over the internet.
SSL encryption is a method by which information transmitted across the Internet is scrambled to the point where it's indecipherable by anyone who should intercept the data before it reaches it's destination.
We constantly upgrading our online checkout process to be as secure as possible by implementing the most up-to-date methods as required for merchants by the credit card companies - we have even exceeded their minimum security requirements to protect your information better. Your credit card is processed immediately, we do not store credit card numbers.
We use the most trusted and most vigorous SSL certificate available, Verisign. It offers the strongest 256-bit encryption which is an upgrade from the standard and widely used 128-bit encryption. We use Verisign SSL because we understand the importance of protecting your identity, your personal information and your credit card information. We would never compromise your personal information and have implemented the strongest security measures available and update constantly to keep on the cutting edge of internet security.
We use the services of ControlScan which is a security service that scans our website daily for vulnerabilities. It is one of the most trusted and detailed security scanning services which assures that all information is kept confidential and no outside sources can ever intercept any transmissions from our website. The Payment Card Industry (PCI) which includes all major credit card companies have set guidelines for online merchants to follow, this helps prevent credit card fraud, losses to merchants, cardholders, and even the credit card companies themselves. ControlScan adheres to these strict PCI compliance requirements and is constantly monitoring and implementing new scans to protect our customers. They provide immediate remedies to any new vulnerabilities.
There is no better way to keep customer data and transaction safe then by using the top of the line Verisign SSL certificate and the most strict security scanning from ControlScan. You can trust us with your personal information and know that your credit card data is always protected thanks to the strict standards of these two powerful companies.
When shopping with us, submitting your information over the internet is as secure as possible, so have peace of mind knowing that we, here at The Adult Toy Shoppe, take the protection of your privacy, personal information and your identity extremely seriously.
Payment
All prices are in U.S. Dollars. We accept Visa and Mastercard. Your credit card statement will be billed by
Legend Sales 856-382-0628 for your privacy.
We accept checks and money orders by request. Please contact us by email or chat if you would like to use a check or money order as payment. We will promptly reply with instructions.
Pre-Paid Gift/Debit/Credit Cards
We accept pre-paid gift/credit/debit cards as long as the card's registered address is entered during the checkout process. If you receive a pre-paid card as a gift, you must obtain the correct registered address for that card.
To protect against fraudulent charges, we cannot accept an order from a gift card that the billing address does not pass the address verification check.
Shipping
We ship to the USA and US military bases (APO/FPO).
We do not ship internationally.
Orders normally ship the next business day after being placed.
Please note that overnight and 3-day orders get priority and if the items are in stock, these orders will always ship the next business day.
Standard ground orders usually ship the next business day but may take up to 2 business days to ship. Cut-off time for placing an order to be processed the next day is 12 am EST.
** Please note: Processing time and shipping time excludes weekends and statutory holidays when our warehouse and the mail carriers are closed.
We ship using any of the following: a USPS bubble mailer envelope, a USPS shipping box, a UPS shipping box or a plain brown box. The shipping label has no reference to the contents, it is discreet for your privacy. Only a return address and the shipping address is on the shipping label, there is no company name listed. The packing list is located inside the box with a list of the products that are in the order. Our shipping method is very discreet, not even the delivery person will know what is inside the box.
We ship with UPS or USPS.
The shipping options you may chose from are as follows, these time estimates include both processing and shipping time:
USA - UPS or USPS Ground shipping will take 3-7 business days;
USA - UPS 3-Day Shipping will take 2-3 business days;
USA - UPS Overnight shipping will take 2 business days.
Military addresses - USPS ground will take 5-8 business days.
Normally, standard ground orders are shipped with USPS, however if you have a preference, please write if you prefer USPS or UPS in the "special comments" section on the checkout page and we will send it with your requested carrier.
If you request that your package be left on a doorstep, due to the high potential for theft, we cannot be responsible for these packages that have not been received.
Please note that only standard regular shipping is available for Puerto Rico, Guam, the Virgin Islands, Hawaii, Alaska and Military addresses.
We cannot be responsible for delayed deliveries due to adverse weather conditions.
** Please note: Processing time and shipping time excludes weekends and statutory holidays when our warehouse and the mail carriers are closed.
Order Tracking
To track your order, go to http://LegendSales.net and enter your order number and email exactly as shown on your receipt. Your receipt is shown after you place your order. Please be sure to print your receipt.
Please allow minimum 1 business day before tracking
information is shown.
Undeliverable Packages
Please verify that your billing and shipping information entered is correct. Incorrect billing and/or shipping information will delay the processing of your order.
An undeliverable package is a package that was returned to us due to incorrect or incomplete address information.
In the event that this occurs, we refund the subtotal back to your card. We cannot refund the shipping charge as it is simply a fee that we pass along to our customers. We cannot re-ship the order, you must place the order again.
Backordered Items
Occasionally, an item may be backordered from the manufacturer.
Our procedures for backorders are as follows:
-
Standard procedure is that we will ship out the order without the backordered item (you will notice it says "b/o" on the invoice that arrives inside the box), and then once the item arrives in stock, we will ship it out at no extra cost to you. Items usually arrive in stock within 1-2 weeks.
-
Sometimes we may hold the whole order and wait until the backordered product arrives, or request a substitution be made. If this is the case, you will be notified by email.
-
If we have shipped out your order without the backordered product and it becomes temporarily unavailable, you will be refunded the amount of the item and the shipping difference (if applicable) back to your credit card and we will notify you by email when you have been refunded.
Return Policy
We at TheAdultToyShoppe.com want to protect the health of our customers and for sanitary reasons, we do not allow exchanges or refunds. Due to the nature of our products, heath regulations prohibit the return of personal items and our company policy follows this law.
This policy is to give peace of mind to our customers knowing that they will never be sold a previously returned, used or unwanted product. We thank you for your understanding of this policy. All sales are final. We do not offer refunds or exchanges.
If an item is returned to us, we throw it in the garbage, we never sell a returned item regardless of if it was used or not because we do not want to risk re-selling any pre-used items. This is why we cannot offer a refund even if an item is returned.
All of our products have width and length measurements listed in the product description so please check the size with a ruler to make sure that the item you order will not be too big, we cannot accept a return because an item is too large. As stated above, any returned item is thrown in the garbage.
Defective Items
In the case of a manufacturers defect, we will gladly honor the 90 day manufacturer's warranty by replacing a defective product with the same product.
Once you receive your order, test the battery operated items immediately BEFORE using. If an item is used, the manufacturer will not provide warranty replacement.
The manufacturer will only provide warranty replacement if the order invoice and the original packaging are included with the return.
In the event of a defect please email
here and include the name of the product, the order number and a brief explanation of what is wrong. We will respond with the return address and further instructions.
Please note, you must email us within 90 days of receiving the product as the manufacturer offers a 90 day warranty with all unused items. Beyond 90 days and the manufacturer will not replace the item.
Other
Sometimes, manufacturers change the packaging, the color or the design of an item. The items you receive may not appear exactly the same as pictured on the website. In some cases, substitutions may be made. We reserve the right to limit quantities and refuse an order.
We have a 20 dollar order minimum, including shipping. This helps to cover the cost of the shipping and packing materials.
In the event of fraud or harassment, the privacy policy becomes null and void.
Copyright
All materials on The Adult Toy Shoppe.com including all text, all logos and all pictures are copyright and must not be copied, modified, transmitted, republished, displayed, reproduced or distributed in any manner for commercial purposes. You can access content on The Adult Toy Shoppe.com for personal use only. You may not distribute, modify, post or use the content of the The Adult Toy Shoppe.com for public or commercial purposes, including the text, images, icons, descriptions without prior written permission from us.
**PLEASE NOTE: We take copyright infringement very seriously and regularly monitor for stolen text and images. If found, we will pursue legal action for copyright infringement. DO NOT use our text or images without prior written permission from the team of TheAdultToyShoppe.com
